Expert installation and technical support, wherever you are
Our dedicated Installation and Technical Support team works globally to ensure your systems are installed and optimised for your lab. With extensive research experience and expertise in electrophysiology systems, they’ll have your equipment ready to use in no time.
Installation tailored to your needs
- After purchasing a Scientifica Electrophysiology system, you’ll be assigned a dedicated Installation Engineer who will contact you to discuss not only the system, but also considerations for the installation.
- Your system will then be built and tested at our UK premises. This factory acceptance testing process optimises your system and ensures the engineer will have a thorough understanding of your configuration and requirements before it reaches your lab.
Personalised on-site installation and training
Once your system is ready, the Installation Engineer will arrange a visit to your lab for:
- On-site installation: Ensuring your equipment is set up and fully operational.
- Hands-on training: Providing comprehensive guidance for your team on both hardware and software, so you can start your experiments right away.
Ongoing technical support and training
Our Technical Support team is available post-installation to ensure you get the most out of your system. They can assist with:
- Application-specific guidance on how to use your system.
- Resolving issues through remote access support or on-site visits, as needed.
- Remote training sessions, where our team can delve further into specific features of the hardware or software.
What do our customers say?
"Scientifica provides first-rate technical support and customer care. Whenever I ask a technical question, I get a response within 12 hours. They go above and beyond just answering the question. They are able and willing to work with investigators to make challenging experiments work." Sung Eun "Samuel" Kwon, PhD, University of Michigan
"Scientifica was prompt to get in touch regarding the issue we encountered, very quickly diagnosed the problem and provided a solution. Without a doubt another great customer service experience with the company." Dr. Carolina Borges-Merjane, University of Basel
"I have used Scientifica equipment since I was a graduate student and now as an Assistant Professor, I cannot choose another brand. From my experience, Scientifica rigs are the best in the market, and as a Neuropharmacologist Scientifica fits nicely with my research goals. The customer service, sales, and installation were the best, Scientifica is always caring about giving the customer the best experience." Dr Braulio Munoz, Indiana University School of Medicine
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