The privacy of our customers is of the utmost importance to Scientifica Ltd and we take data protection extremely seriously. Please read the following policy to understand why we collect your personal information and how this data is handled. If this policy changes then we will let you know via our website.
The information we collect
The way in which we process and hold any personal information is carried out in full accordance with relevant legal provisions and is based on the GDPR regulations that are in effect from 25 May 2018. It means there will be greater transparency in understanding how your data is used and ensures lawful processing of personal information.
We want to give you as much control as possible over your personal information. Normally, you can access our website without providing any personal information. However, in some areas there are restricted sections/forms that require you to submit personal information, in order to help us enhance the website, keep in contact with you and/or gain access to the restricted area.
When you register for our website and mailing list, any personalisation is recorded so only relevant information comes to you. When you request a product quote via the website, we will collect information about you to process the request transaction and fulfil your order. This information may include, but is not limited to, details such as your name, address, and other contact details. When you view our site by linking from another webpage we may store the name of that webpage for purposes of internal administration.
What do we do with your personal information?
We gather and use your personal information to understand your needs and provide you with a better service. This information is collected for internal record keeping, to improve our products and services, and to provide a personalised service by sending you targeted information which may interest you. This information may also be used for market research purposes. We may contact you by email, phone or mail, unless you have stated a preferable method of communication or have opted out of specific communications.
We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We disclose your information to third parties only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration and obtaining professional advice.
Based on our legitimate interest assessment (LIA), we have acknowledged that legitimate interest is the most appropriate lawful basis of processing data for Scientifica for business development purposes.
Our database privacy rule is linked to each individual contact and is based on the purpose of our business relationship with you, the retention date which refers to the length of time we hold your data, and the lawful basis of holding your data.
The customer lifecycle with our contacts is up to 25 years. This is based on the typical length of time our customers stay in the industry we market to, the number of years it takes for a research project to be completed, the time it takes for funding to be received as well as other aspects that need to be considered before a sale can be completed. Therefore, we believe it is appropriate to hold your personal information for up to 25 years.
You have the right to disagree with us holding your data and request for it to be removed at any time. You may also request details on the personal information we hold for you. If you would like a copy of this information or would like your information removed, you must make a request in writing to [email protected]. However, please bare in mind it can take up to 30 days to action this request.
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All Scientifica employees have been trained and instructed to reference and comply with our data protection policy when any personal information is submitted to us.
In the UK we operate and are registered in accordance with applicable data protection legislation.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information; and
(f) to third parties included in order processing, e.g. business partners or IT service providers.
(g) to the third party of any Scientifica contract for warrantee provisions
(h) to any of our approved data processors
If your data must be disclosed for any of the reasons above, information that is provided is restricted to what is necessary for the provision of the service in question and we assure you that this transfer is carried out in compliance with the data security required. This information will only be transferred to these third parties if they can ensure they are protecting and processing their data in compliance with the applicable laws.
International data transfers
Security of your personal information
We are committed to ensuring that your personal information is secure, therefore we take suitable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers, data centres and cloud platforms.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of these third-party websites.