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My journey at Scientifica: Phil Golding, General Manager, North America
In this case study, Phil explains that establishing Scientifica's US office has been his greatest achievement so far. He also describes how he has progressed from a sales support role to being a member of the Senior Leadership Team as the General Manager for North America.
What was your first role at Scientifica and when did you start?
I started at Scientifica in late 2012 in a sales support role. I assisted more established members of the North American sales team in booking their trips and helping with quotes.
How have you progressed?
In 2014 I was promoted to Product Specialist, where I was dedicated to a specific territory to consult with customers in those areas. I spent one week every month travelling from the UK to the US – I visited researchers in Maryland, Virginia, North Carolina, Oregon and Washington.
At the start of 2016 it made sense to open an office in North America, so we could provide customers there a better service and be more responsive. I was offered the opportunity to establish this office and became the General Manager for our new company in the US – Scientifica LLC. This involved everything from getting the office infrastructure in place through to recruiting, training and managing a new team of experts to deliver support, sales and installations to our customers in North America.
Most recently, I was invited to join the Senior Leadership Team of Scientifica. America houses our single biggest customer base, so it is important for it to be represented at the highest level in the company. Personally, it has offered me much greater insight into the management of the company and I hope I can make a positive contribution at a senior level.
Where do you see yourself in the future?
I honestly don’t know. Over the years I have learnt a lot of valuable skills at Scientifica that would help me in any number of positions either within or outside of the company. In the immediate future, I would like to continue to develop the functions and services that our US company is able to offer. It would increase our flexibility and independence, while exposing me to more areas of business management.
What do you like about working at Scientifica?
The culture of the company and the customers we work with are my favourite parts of Scientifica, followed closely by the opportunities available. I have grown along with the company over the last 7 years and have seen many others do the same. I think there is a huge global market for Scientifica products and there is plenty of growth left in us. That growth offers upward and horizontal mobility within the company which means all valuable employees can find a role that suits them and develop in those areas.
What is your greatest achievement/proudest moment?
Setting up the successful US operation and recruiting a new team has been my greatest professional achievement so far. It was my first management role and I had to learn a lot about working practices in a different country – although in America there is not too much of a cultural shift.
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